DELIVERY INFORMATION
When buying items on this site, buyer must fully understand that products are made by hand and therefore that every item will not be 100% same as the others made. Imperfections such as small scratches or "hairs" of fabric in the clearcoat are normal and cannot be avoided. The weights listed on our website are fore reference only. We put a lot of work to make all our items install as easy as we can but buyer must know that some fitment and modification are necessary. We recommend customers to find a professional shop to install parts on their car. This is to prevent scratches, cracks or other problems during the installation.
PRODUCTION AND DELIVERY TIME
We try to keep an inventory for all the parts but it happens that a lot of orders come in for a certain reference and as we only have one set of molds and that they are entirely made by hands it sometimes takes more time to make the parts. Therefore we prefer to announce a 35-45 days production time if the item is not in stock. This is due to the high demand of our products and that we need time to make quality parts! If you are in a hurry, we advise you to contact us prior the purchase to make sure we have the item in stock! For the delivery we mainly use EMS and the China post to handle our parcels and it can take between 10 to 15 days to reach the final destination. We can also use DHL if you are in a hurry. In that case, please let us know before the purchase so that we can recalculate the exact fee.
COVID19 SITUATION UPDATE
Due to the COVID19, our parcels will take a longer time to be delivered. For smaller items, the shipping time is typically around 2 weeks but for larger items such as spoilers, trunks or fenders, the shipping time is between 4 and 6 weeks. This is due to the lack of airplanes operating and the lack of staff to handle the parcels. It's quite usual that the parcels arrive in the customs of the destination country and sit there for a while until it's delivered to you. This is normal at this time and we are truly sorry but we do not have control over that!
IMPORT TAXES
We ship all our products from Shanghai, China. We are not responsible for the import taxes which occur at the country of destination. Different destinations have different ways of dealing with parcels from Asia. For example if you are located in the USA, you won't have to pay any taxes on arrival but if you are in Europe you might!
SHIPPING DAMAGE
We package all of our items carefully and with strong packaging materials. Items are rarely damaged in shipping. However, if this does occur, please REFUSE the parcel and DO NOT sign the airway bill. EMS will then send us back to us for free and we can immediately send you a replacement. If you see that the package is damaged, try to ask the delivery guy to check inside the parcel if the part is broken. Most of the times they let you check before signing the receipt.
If you already opened the parcel and realize it's damaged then please contact us, we do not offer refunds but we will send a replacement.
RETURNS
It is our desire for you to be completely happy with your purchase. We accept returns under the following conditions:
New, unused, unopened items may be returned within 7 days for refund excluding the shipping fee from us to you. Please contact us for the return address.
Items that are shipped incorrectly will be exchanged for the correct item. Contact us to get a return shipping label and instructions. Return must be unopened and unused to be exchanged. Opened/used items can not be exchanged or returned.
ORDER CANCELLATION
You can cancel your order within 48 hours. Past this time, 20% of the item(s) retail value will be kept as a cancellation fee. This is not negotiable. Thanks for your understanding.
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